10 Effects of Poor Customer Service
What is poor customer service? Characteristics of poor customer service include: Poor customer service is characterized by various shortcomings that hinder a positive customer experience. It often involves ineffective communication, where responses are delayed, unclear, or lack empathy. Inadequate problem resolution is another hallmark, with issues persisting or being handled without genuine efforts to address the root cause. Lack of product knowledge among representatives can lead to misinformation, confusion, and frustration for customers. Inaccessibility, whether through limited contact channels or unresponsive support, contributes to a negative perception. Poor customer service may also lack empathy, failing to understand and acknowledge customers’ …